Help
Need us? Call us. 888-565-PUMA
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- How can I obtain free shipping?
- How can I pay?
- Why can't I add more items to my shopping bag?
- How do I check the status of my order or track a shipment?
- How do I return or exchange an item?
- How do I change or cancel my order?
- Do you ship to the United States?
- Do you ship internationally?
- How do I contact customer service?
- How are taxes calculated?
- How do I use a promotion/coupon code?
- How do I purchase or redeem a PUMA gift card?
- Where can I find a PUMA Store or Outlet?
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- Where can I purchase a PUMA Gift Card?
- For what amount can I purchase a PUMA Gift Card online?
- Where can I use my PUMA Gift Card?
- Do I have to spend the exact amount on my Gift Card?
- Can I return products purchased with a Gift Card?
- How do I activate the Gift Card?
- How do I check the balance on my Gift Card?
- Can I cash in the balance on a PUMA Gift Card?
- Can I recharge my Gift Card?
- What if I lose my Gift Card?
- Other questions?
Using Coupon Codes
To redeem a promotion or coupon code enter the code in the appropriate field on the Shopping Bag page.
Be sure to enter the code with the exact spelling and capitalization as shown. You must click “redeem” in order for the discount to be applied. The discounted amount will be displayed on the Shopping Bag and Order Summary pages. If the code is invalid, expired or you have not placed the correct products in the shopping bag, a discount will not be applied.
Unless otherwise specified, the following terms apply to all promotion or coupon codes associated with the PUMA Online Store:
- Coupons are only valid online at shop.puma.ca when customer enters the code at checkout.
- Coupons cannot be combined with any other promotional offer or applied to previously placed orders.
- Coupons cannot be redeemed for cash equivalent, applied to past purchases, used as payment on an account, or be used for purchasing gift cards.
- PUMA reserves the right to cancel orders involving improper use of coupon codes or technical and other errors.
- All returns are subject to PUMA's Return/Exchange Policy.
- PUMA North America, Inc. is not responsible for lost or stolen coupons.
- Usage is subject to credit approval.