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Returns
Return Policy and Instructions
You may return any PUMA products within thirty (30) days of the date of delivery in their original, unused condition for a full refund of the merchandise value.
Please follow the instructions found on the back of the packing slip to return an item. Returns generally take 3-4 weeks to process. Send the package via and insured and traceable carrier to the return address given below:
PUMA.com
c/o DHL Global Mail, Returns Dept.
355 Admiral Blvd, Unit 4
Mississauga, ON
L5T 2N1
Please do not send your package directly to our facility in the United States. Doing so will delay the processing of your return.
Credit for returns will generally be issued to the original payment method, but please refer to our Gift Card FAQs for returns of purchases involving PUMA Gift Cards.
PUMA is not responsible for any returns lost in transit.
Exchanges
To exchange an order, please return your original item for a refund and place a new order online. You may call us or contact us via customerservice@puma.com with both your original and new order numbers in order to obtain a credit on the shipping fee for the new order.
Returns to PUMA Stores
PUMA orders may be returned at a PUMA retail store or outlet for store credit only, if accompanied by the packing slip and original product packaging. (For our customers' protection, our stores do not have access to your credit card information.) Click here to find a PUMA Store near you.
Items Purchased Elsewhere
Products purchased from PUMA retail stores or at other retailers should be returned to the outlet from which you originally purchased the item.
Return Policy and Instructions
You may return any PUMA products within thirty (30) days of the date of delivery in their original, unused condition for a full refund of the merchandise value.
Please follow the instructions found on the back of the packing slip to return an item. Returns generally take 3-4 weeks to process. Send the package via and insured and traceable carrier to the return address given below:
PUMA.com
c/o DHL Global Mail, Returns Dept.
355 Admiral Blvd, Unit 4
Mississauga, ON
L5T 2N1
Please do not send your package directly to our facility in the United States. Doing so will delay the processing of your return.
Credit for returns will generally be issued to the original payment method, but please refer to our Gift Card FAQs for returns of purchases involving PUMA Gift Cards.
PUMA is not responsible for any returns lost in transit.
Exchanges
To exchange an order, please return your original item for a refund and place a new order online. You may call us or contact us via customerservice@puma.com with both your original and new order numbers in order to obtain a credit on the shipping fee for the new order.
Returns to PUMA Stores
PUMA orders may be returned at a PUMA retail store or outlet for store credit only, if accompanied by the packing slip and original product packaging. (For our customers' protection, our stores do not have access to your credit card information.) Click here to find a PUMA Store near you.
Items Purchased Elsewhere
Products purchased from PUMA retail stores or at other retailers should be returned to the outlet from which you originally purchased the item.
