Help
Need us? Call us. 888-565-PUMA
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- How can I obtain free shipping?
- How can I pay?
- Why can't I add more items to my shopping bag?
- How do I check the status of my order or track a shipment?
- How do I return or exchange an item?
- How do I change or cancel my order?
- Do you ship to the United States?
- Do you ship internationally?
- How do I contact customer service?
- How are taxes calculated?
- How do I use a promotion/coupon code?
- How do I purchase or redeem a PUMA gift card?
- Where can I find a PUMA Store or Outlet?
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- Where can I purchase a PUMA Gift Card?
- For what amount can I purchase a PUMA Gift Card online?
- Where can I use my PUMA Gift Card?
- Do I have to spend the exact amount on my Gift Card?
- Can I return products purchased with a Gift Card?
- How do I activate the Gift Card?
- How do I check the balance on my Gift Card?
- Can I cash in the balance on a PUMA Gift Card?
- Can I recharge my Gift Card?
- What if I lose my Gift Card?
- Other questions?
Payment
Payment Methods
IMPORTANT: All prices quoted on this site are in U.S. dollars (USD). Your credit card will be charged in U.S. dollars, and you will be responsible for any currency exchange fees charged by your bank.
Paying by Credit Card
We accept the following credit
- Visa
- Mastercard
- American Express
- Discover
For the protection of our customers, transactions cannot be processed if billing information is not 100% accurate. Your card is not charged until the order ships.
PayPal
PayPal is the online payment service for secure, simple and fast payment in online shops - free of charge. Pay with your credit card, debit card, bank account, or PayPal account balance for any purchase you make. Your credit card and bank numbers are never seen by the seller or merchant. Plus, you're 100% protected against unauthorized payments sent from your account.
Secure: Your bank or credit card data is stored only with PayPal. Therefore, it is not repeatedly sent via the internet for every online purchase.
Simple: You pay with two clicks. Because you access your bank or credit card data stored at PayPal instead of re-entering it for each purchase.
Fast: PayPal payments arrive quickly and the goods can be sent immediately.
Register and use PayPal immediately:
Link your credit card, debit card or bank account to your PayPal account and you are ready to pay with PayPal.
You don’t yet have a PayPal account?
If you don’t find the information you need in the PUMA Help Pages, PayPal Customer Service representatives are available to assist you with PayPal specific issues. Send an email for a prompt response or contact PayPal directly by phone:
Customer Service: 1-888-221-1161 (U.S. telephone number)
For more information, visit the PayPal Help Center.
Gift Cards
You may also purchase and redeem PUMA Gift Cards via this site. Please see our Gift Card FAQs for more details.
Duties and Taxes
At time of checkout taxes (GST/HST/PST) will be added to your order if applicable.
Duties will be paid on your behalf by PUMA (no surprise charges).
By ordering goods from the PUMA Online Store, you hereby authorize a licensed Canadian customs broker chosen by PUMA to act as your agent and transact business with Revenue Canada to clear your merchandise, account for duties and taxes, return your merchandise to PUMA, and prepare and submit refund claims on your behalf for any merchandise that you return.